Shipping Policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Potential delays due to a high volume of orders or postal service problems that are outside of your control might occur.


Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping (United States only) for orders over $250.


Shipping optionEstimated delivery timePrice
USPS Priority Mail Express1 to 2 business daysCalculated at checkout
USPS Priority Mail1 to 3 business daysCalculated at checkout
USPS First Class Mail1 to 5 business daysCalculated at checkout



Local delivery

Free local delivery is available for orders over $250 within Rockland County NY. For orders under $250, we charge $20 for local delivery.

Deliveries are made from 10am to 6pm on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.


In-store pickup

You can skip the shipping fees with free local pickup at our salon in Pomona NY. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10am to 6pm on weekdays. Please have your order confirmation email with you when you come.


International Shipping

Please contact us for any international shipping orders at this time.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mimi’s Hair is not responsible for these charges if they are applied and are your responsibility as the customer.


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.


Shipping to P.O. boxes

Our carrier of choice the USPS delivers to all P.O. Boxes.


Refunds, returns, and exchanges

Click here to view our full Refunds and Return policy