We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some items are not eligible for returns. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Example of non-returnable items:
- Any item that had work done to it and is not in original manuafcturer condition
- Any customized items
- Some health and personal care items
In the event that your order arrives damaged in any way, please contact us with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
To complete your return, please contact us with your order number, proof of purchase and reason for return and we’ll reply to you with a return authorization, any return sent without an authoirzation will be refused and sent back to you.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
The return shipping address will be included with the return authorization.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Contact us for any additional questions related to refunds and returns.